How do I track my order?
You will receive an email with a tracking number once your product has been sent. Byclicking here and filling out your tracking number, you will see the status of your orders.
Can I cancel or change my order?
If your order has not yet been shipped from our warehouse, please Contact Us as soon as possible to help. However, after your order has been dispatched, we are unable to change or cancel it.
Why was my order cancelled?
If this situation happens, the item you bought is probably out of stock. When your order is cancelled, you will receive an email to be notified. Sorry for the inconvenience if this happens.
What types of payments do you accept?
Which currencies do you support?
The prices on our website are in US dollars by default. If you're using Desktop, you can change the currency to your preference in the right corner of the header. If you're using Mobile, you can click the category list button in the left corner of the header, and scroll down to the bottom. The actual transaction will be done in USD based on daily currency exchange.
How long does a refund take to process?
Refunds will be made to your original payment method, usually taking up to 10 business days. If you want to know more about refund information, please contact our Customer Service Team
Shipping
What shipping methods are available, and how much does it cost?
We offer free standard shipping to most countries.
We also offer a fast shipping method. However, it would cost extra money for customers. For detailed cost information, please check our Shipping Information.
Do you ship internationally?
Yes. We ship to most countries in the world. You can check the list on our Shipping page. If you can't find your country on the shipping page, kindly drop us an email and we'll do our best to get your country covered in the near future.
How long will it take to receive my order?
How do I change my address once an order has been placed?
Once the items are shipped, the address cannot be changed. If your order hasn't been shipped out, please contact Customer Service immediately to change your address before the shipment.
Do I need to pay any import tax?
Customs policies and import duties depend on the local policy of the country. NEWBELLA can not fully be held responsible for any import tax that may occur.
Where do you ship your product from?
For US customers, we ship directly from our nearest factory. We are planning to have local warehouses in Europe and other countries soon. Therefore, reducing shipping time and air pollution will not be far away.
What are your return and exchange policies?
How do I make a return?
How long does a refund take to process?
Refunds will be made to your original method of payment, and usually take up to 10 business days. If you want to know more about refund information, please contact our Customer Service Team.
Do you offer free shipping on returns?
It depends on what types of returns you make. Returns are free if the product you received is wrong or defective, otherwise, shipping charges are likely to be borne by you. For more information, please check our Return & Exchange Policy.
A partial refund is negotiable if there is a minor and acceptable issue and you are willing to keep the product. If you're still not sure, please contact our Customer Service Team.
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